Nominal Refund: Frequently Asked Questions

To protect you from fraud, we place a small refund back to your credit card to verify card details.
It's a similar process to what Paypal uses to verify new credit cards.
Once you've seen the refund appear in your account, please confirm the amount with us.
Normally the refund appears within 1 - 2 business days.

Why does Future Music make a nominal refund back to my credit card?

It's a simple and effective way to protect you against unauthorised use of your card and protect us against fraudulent transactions.

How does the process work?

We place a small refund back to your credit card to verify card details, and ask you to confirm the amount.

What do I need to do?

Nothing, until we contact you to verify the refund amount.

Won't this slow my order down?

Slightly, but no more than any other checks we would need to do in a scenario where your payment is flagged as unusual.

Does anyone else use this process?

Paypal uses a similar refund process when a credit card is first linked to a Paypal account. The nominal refund process we use is recommended by our Bank for their online merchants.

What if I have more questions?

Please email us at mail@futuremusic.com.au