Refund policy

If you have an item that you are wanting to return you may request a return by emailing us at mail@futuremusic.com.au or by phone on (03) 9808 8988.

When you buy, please choose carefully. We don’t automatically give refunds for a change of mind. You are entitled to a refund or repair or exchange or credit if the products you’ve bought are:

• Faulty
• Significantly different to those shown or described to you
• Not doing what they’re supposed to do

Requests for returns will only be accepted within 7 days of you receiving the goods unless you have a warranty claim. No returns will be accepted unless we are contacted first. You will be responsible for return shipping costs unless the product was shipped by us incorrectly. Credits and Refunds are limited to the cost of the goods excluding freight charges. Returns will attract a 5% restocking fee if there is no fault with the product.